Complaint handling and dispute resolution procedure
We pride ourselves on our quality products and efficient service. If at any stage you feel you need to voice your disappointment with our products or service, please feel free to call or write to us using the contacts below.
We will resolve your issue as quickly and as effectively as we can. Most issues can be resolved within a phone call, however with more complex issues we may need to contact you back with a resolution.
Should this be the case we will try to resolve your complaint within 28 Days of receiving the complaint. Please feel free to contact us at any stage for an update on your case and we will happily oblige.
How can I contact Energy Assessors Australia
Please contact us as per below to discuss any concern you have about EAA’s service or products.
Is there someone else I can speak to
Yes, if you feel you need your complaint taken to a higher level within EAA you are welcome to request to speak to the Operations Manager.
Not happy with the resolution
If you feel an unsatisfactory resolution has occurred you can contact the organisations below:
Australian Competition & Consumer Commission
1300 302 502
Consumer & Business Services 08 8204 9769