Customer Complaints

Customer Complaints

Complaint handling and dispute resolution procedure

We pride ourselves on our quality products and efficient service. If at any stage you feel you need to voice your disappointment with our products or service, please feel free to call or write to us using the contacts below.

We will resolve your issue as quickly and as  effectively as we can. Most issues can be resolved within a phone call, however with more complex issues we may need to contact you back with a resolution.

Should this be the case we will try to resolve your complaint within 28 Days of receiving the complaint. Please feel free to contact us at any stage for an update on your case and we will happily oblige.


How can I contact Energy Assessors Australia

Please contact us as per below to discuss any concern you have about EAA’s service or products.


Ph: 0408730296

e-mail: service@energyassessors.net

Is there someone else I can speak to

Yes, if you feel you need your complaint taken to a higher level within EAA you are welcome to request to speak to the Operations Manager.

Not happy with the resolution

If you feel an unsatisfactory resolution has occurred you can contact the organisations below:

Service complaint

All States

Australian Competition & Consumer Commission

1300 302 502

Product complaint

South Australia

Consumer & Business Services 08 8204 9769